Q 01:: When I click on the videos on the site nothing happens, all I get is the same page. What should I do?
This is most often caused by Popup Blockers. You need to turn off all popup blockers or add our site to the exceptions list. This varies depending on the software. Please contact the software provider for more information.

Q 02:: Can I use a download accelerator?
We do allow the use of download accelerators at this time.

Q 03:: How do I turn on my Cookies?
Please click here for more information on cookies and how to turn then on.

Q 04:: Does MSIE work with video?
Yes, unless otherwise stated our live shows and videos work with most all browsers. However, as technology advances some of the older browsers may not be able to keep up, thus limiting your surfing experience. You may be required to install plug-ins into your browser to see some content. View our plug-in help section for more info.

To get the most out of your membership and your overall Internet experience, it is recommended that you download and install the latest version of Internet Explorer.

Q 05:: What is a Plug-In?
An internet Plug-In is an application built into a web browser or added to a browser to enable it to interact with a special file type, such as a movie, sound file, Word document, etc.

Q 06:: How do I install Plug-Ins?
Unfortunately there is no one standard for streaming video over the Internet. Sometimes your browser will tell you that you do not have the correct plug-in to view the video. Here is a list of video plug-ins and the links to where you can download them. Don't be afraid! These applications install very easily and will greatly enhance your viewing experience. Once you download the plug-in, run the installer, and follow the directions. You will probably then need to restart your computer or at least your browser after installation. For more information click here.

Q 07:: I am getting wierd colors when I use IE to view videos. What's the deal?
Your display adapter may only be capable of rendering 256 colors, or, more likely, your display's control panel is set to 256 colors. If that is the case, set your display's control panel to thousands/millions of colors or high color/16 bit. Select "Display" or right-click on the desktop and choose "Properties" to correct the problem. You'll need to quit and relaunch your browser to reset the colors. If your video hardware is not capable of displaying more than 256 colors at your chosen resolution, the video will still work, but it may be oddly colored and/or look slightly fragmented.

Q 08:: Sometimes a software security alert window pops up. What should I do?
Select the "Always Trust" box and click "OK."

Q 09:: Sometimes I get error messages, or my the video just won't play, what should I do then?
Clear your browser's cache and restart your browser.

IE 6.0:

• Go to Tools menu
• Select Internet Options
• Click the General tab
• Go to Temporary Internet Files - Delete files - Click OK
• Go to History - Clear History - Click Yes
• To close window, click OK
• Close Browser then re-open it

Q 10:: The audio does not play smoothly for me. What can I do?
Users with less than a 56K connection do not have enough bandwidth to receive both audio and video. The software gives preference to video, therefore you should mute your computer’s volume.

Q 11:: How can I improve overall video and audio quality?
The number one thing is to get a faster modem, or a DSL connection! Other than that, pressing the pause button increases the buffer size. The longer you pause the video, the better it will look and sound once it begins playing.

Q 12:: Why doesn't the video look as good as TV screen resolution?
Huge amounts of bandwidth are required to transmit TV quality video over the Internet. As prevailing modem speeds increase, Internet video will increasing look better. We all just have to be patient.

Q 13:: In the chat room, I get "Your browser does not support Java." What does this mean?
Our Chat room requires Java be enabled on your browser. Most Internet browsers have this option enabled. However, sometimes the option allowing Java support gets turned off.

How to enable Java Programs in MSIE:

Tools > Internet Options > Security > Internet/Custom level > Reset custom setting to "Medium." > OK

Q 14:: Why do I have to sometimes scroll right and left?
Chances are, your screen resolution is at 640x480. This site was designed so that even at a screen resolution of 800x600, those with monitors less than 17" would have no problems with viewing or reading text. Please try changing your screen resolution to 800x600.

Right click on your desktop > Properties > Settings > Screen area: 800x600 > OK

Q 15:: How do I download pictures to my hard drive?
Position your mouse over the photo, click on it with the right mouse button, then choose "Save Picture As."

Q 16:: Why do pictures take so long to load?
Many sites are designed for at least 56K modems. If your modem is slower than this you may want to consider purchasing a new one. If you have a 56K, make sure your modem is configured correctly in your connection to the Internet. Please contact your internet provider for more information.

Q 17:: My question was not answered, can I e-mail you?
Certainly, you can contact our customer support staff. Please fill out the required form, Click her